The present general conditions of sales have as an objective govern the contractual relations between the company Dr helewa s.a.s., whose head office is based in Paris, 75006 France, and the client defined here below being the user of the following site accepting the present general conditions of sales. In the absence of contract concluded between the customer and Dr helewas.a.s., or from particular conditions not agreed upon in writing, the orders will be submitted to the present general conditions regardless of any other clauses that could appear on the customer documents.

Products and prices
The photographs and the characteristic of the proposed products for sale on the site are not included in the contractual field. The responsibility ofDr helewas.a.s. cannot be committed towards any introduced errors on the website. All indicated prices are inclusive of tax.Dr helewas.a.s. will be able to modify its tariffs at any moment. The price applied to an order will be that in force at the time of the seizure of this order on internet site.

Execution of the orders
Dr helewa s.a.s reserves the right to carry out or not any received order. In the event of no execution of the order, the amount of the payments will be immediately returned to the customer by check or credit on the credit card.

Time and expenses of delivery
The delivery period start to run the first working day following the date of reception of the confirmation of order byDr helewas.a.s.and of its integral payment. The availability of the products or their delivery to the address specified by the customer at the time of the establishment of his order will not be carried out unless the order is validated by the customer and the payment of the entire sum confirmed by the concerned banking center, or at the reception of a check for the totality of the payment. In the event of a refusal from the aforesaid center, the order will be automatically cancelled.

Dr helewas.a.s uses the postal services or freight companies. Upon request, the number of your parcel could be communicated to you. The shipping fees are indicated on the website and delivery time is
For the Metropolitan France:usually delivered within3 to 6 working days
For the European Union* and Switzerland: usually delivered within3 to 10 working days
* offer valid for the European convention countries served by collissimo: Germany, Austria,Belgium, Denmark, Spain, Finland, the United Kingdom, Ireland, Italy, Luxembourg, Norway,The Netherlands, Portugal, Sweden. In some cases, delivery may be done via a Dr helewa local distributor.

In the event of reason beyond control or exceptional events delaying or prohibiting the delivery of the goods, Dr helewas.a.sis released from any responsibility. In all the cases, the delivery within the deadlines can intervene only if the customer has fulfilled his obligations towards Dr helewas.a.s. In the event of out-of-stock condition on whole or part of the order, the customer will receive by separated mail, with his name and his postal address, a bank check refund corresponding to the value of the missing products, increased if by right of the whole or part of the forwarding costs.

By signing the delivery form, the customer accepts the products delivered , and consequently no complaint relative to sudden damage during transport will be accepted. It is the responsibility of the customer to check the goods and reservation upon the arrival of the parcel and to exert, if necessary, all recourse against the conveyor. With the reception of the goods, the customer must immediately check their state and their conformity compared to the contract. All complaints relative to a defect of the delivered goods, an inaccuracy in the quantities or an erroneous reference compared to the order confirmed by Dr helewas.a.s, must be formulated in writing within 2 days upon reception of the goods, in the absence of wich the right to the complaint will cease being valid. Any return of goods requires prior agreement of Dr helewas.a.s, who will communicate the return address to the customer. In the absence of agreement, any returned goods will be held at the disposal of the customer to his expenses, risks and dangers, all handling, storage, transport charges being to the expense of the customer. In all the cases, the return of the goods is carried out with the expenses, risks and dangers of the customer.

Right of Retraction
The Purchaser has a seven clear days deadline as from the date of reception, to turn over to his expenses, the ordered products, for refunding. The products must imperatively be turned over to Dr helewas.a.s in a perfect state of resale, in their state of origin (packing, accessories, note…), duly sealed, and accompanied by the invoice corresponding to the purchase. Any product damaged or whose packing of origin will have been deteriorated, will be neither refunded nor exchanged. Any refunding on behalf of Dr helewas.a.s will be carried out by check or credit on the credit card.

Personal data protection
The personal data provided by the customer are not diffused to third parties with the exception of Dr helewas.a.s in order to secure and insure the payments. The customer has constantly a right of access and of correction. To exert this right, it is enough to contact Dr helewas.a.s.

Jurisdiction and litigations
Contractual information is presented in French language and the products offered for sale are in conformity with the French regulation. If necessary, it rests to the foreign customer to check near the local authorities the potential use of the product that he plans to order.Dr helewas.a.s. could not be committed in the event of non-observance of the regulation of a foreign country. All the disagreements relating to the formation, the execution and the suspension of the contractual obligations between the parts not being able to give place to an friendly settlement will be subjected to the jurisdiction of the Commercial court or another court of jurisdiction of Dr helewas.a.s, in the areawhere the head office of Dr helewas.a.s is.

Address and contact: Dr helewa s.a.s, 14 rue du Regard, 75006 Paris, France
Tel +33143227759 –

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